Course Overview
The Workspace ONE UEM Operations course is designed to provide IT professionals, system administrators, and mobility operations teams with the knowledge and practical skills needed to efficiently manage, monitor, and optimize VMware Workspace ONE Unified Endpoint Management (UEM). This course focuses on operational workflows, troubleshooting, and best practices for maintaining a robust
and efficient UEM environment.
Course Objectives
Participants will gain a deep understanding of day-to-day administrative tasks, advanced features, and tools available in Workspace ONE UEM to ensure the smooth management of devices across different platforms.
By the end of this session, attendees should be able to:
• Understand the core components and architecture of Workspace ONE UEM.
• Perform day-to-day administrative tasks and operations.
• Monitor and troubleshoot issues using Workspace ONE UEM tools and logs
• Optimize device management across iOS, Android, Windows, and macOS platforms.
• Manage applications, content, and policies to ensure compliance and security.
• Leverage Workspace ONE UEM reporting and analytics for operational insights.
• Implement best practices to streamline UEM operations and enhance user experience.
• Utilize a variety of use cases to assist with building
Modules
1. Introduction to Workspace ONE UEM
Overview of the Workspace ONE Platform and UEM Architecture
Role of UEM in Modern Endpoint Management
2. Operational Tasks and Workflows
Device Enrollment and Management
Application and Content Distribution
Policy Configuration and Compliance Enforcement
3. Monitoring and Troubleshooting
Logs, Reports, and Dashboards
Identifying and Resolving Common Issues
Leveraging Workspace ONE Intelligence for Insights
4. Advanced UEM Operations
Managing Multi-Platform Environments (iOS, Android, Windows, macOS)
Integration with Directory Services and APIs
Security and Compliance Best Practices
5. Optimization and Best Practices
Streamlining Device Lifecycle Management
Automation and Custom Workflows
Ensuring User Experience and Operational Efficiency
